help me plz...URGENT!

Ok it's been almost 3 months since I have started to work at a Call Centre. It was fine until now. I've just been trained to deal with enquiries and to be honest I still don't know what I am doing because I am not a very customer focused person and my communication skills are poor when it comes to customer services. I might be dyslexic because I don't seem to pick up what the customer is enquiring about, which is making it harder for me to deal with it on the phone. I used to enjoy just taking orders on the phone but this customer service thing is not my thing because my mind and heart doesn't work that way....

I have explained this to my trainer who is helping me and I've also told my team supervisor that I am struggling with it. But they haven't offered me any suggestions.

Right now I am really feeling like a loser and a reject because I can't leave the job because I don't want to be unemployed but I don't feel very happy with my life. I'm starting to feel very depressed, miserable and have become ill over the past 2 weeks. I've even had thoughts of suicide because I am doing a job that is not really satisfying me and making life a hell for me.

what shall I do people help me pleeeeeeeease??????

awwwwwwwwwwwwwwwwwwwwww dont think about suicide!!! 😭

just be honest and tell ur boss maybe he will understand!! u could get sum other traning to teach u how do help the customoers!!!!!

but whateva happens dont think about suicide and i hope u get better!!!

aaawwwwwww...jaan im sure everything will b fine jus dun let it get 2 u 😃 😳 ....an dun even think bout suicide 😡 !!!

sweety...suicides not da answer....am sure it cant be dat bad......if u reaaly dont like the job then why dont you find one that u do like....even if its voluntery.....at leasts it'll be sumthing u enjoy doin until you find a paid job.... 😊
if u need 2 tlk u can pm..i'll be more den happy 2 help u if possible!! 🤗

sweety...suicides not da answer....am sure it cant be dat bad......if u reaaly dont like the job then why dont you find one that u do like....even if its voluntery.....at leasts it'll be sumthing u enjoy doin until you find a paid job.... 😊
if u need 2 tlk u can pm..i'll be more den happy 2 help u if possible!! 🤗

Hi all, thank you for your support. I really appreciate it.

I spoke to my trainer and supervisor about it today and told them honestly and exactly how I felt. I told them I'm finding it difficult to understand the enquiries and I am not very comfortable interacting with customers on the phone because I am not a customer focused person.

We discussed this for an hour or so and they appreciated me being honest and are willing to give me as much as help as possible, while I am under training supervision. But after that they have given me 2 options depending on how I get on in the next 6 shifts, either I get to stay on this job or I can leave.

Only fate will decide what will be the outcome of my hard work and determination now, but I am mostly glad that I let my feelings out and told them exactly how I felt.

I even spoke to my parents and sister about it but they didn't seem to understand of course. My sister just laughed at me because she has worked in a call centre before and she is too confident on the phones, so she doesn't understand what its like for someone who has never interacted on the phones with customers before. My parents understood but they gave me a lecture about it and to just bare it just like any other parents would say, especially my dad!

Alot of people have many misconceptions of me and what kind of person I am, probably because of the way I communicate and come across to them but that is not the end of me, there is more to me and the only way people can see this in me is through my passion and grace for bollywood dancing.

You know I really want to do something with my talent for dancing so I've joined up a dance academy and hopefully this will get me somewhere very soon. And NO I am not GAY because thats what some people think of a guy when he is into or has a talent for dancing but just to clarify that I am NOT GAY before jumping to conclusions OK! I have also entered for a dance talent contest which will take place soon.

It's really funny coz when I told my supervisor and trainer at work that I perform to bollywood dances, they were shocked because they said how can you be confident at something like that in front of an audience and not speaking on the phones? I told them I've been dancing since the age of 5 so I guess it comes very naturally. I just need the right platform and the right person to see what I am all about. I wish I had an opportunity to show off my dancing talents on some popular TV show like Indian Idol or something.....

awwwwwwwwwwwwwwwwwww im happy for ya!!!! 😊

That's good for you!!

Please remember that Suicide is never the answer to any problem...

Any problem is only as big as you let it to become..

I think you should find a job that you like and are comfortable doing...

That's good! 😊
Just don't worry, and everything will be fine.