Does the word Entertainent refer......

to only feel good, Happy endings or comedies. Why cant a person be entertained with a sober, tragic story if it is well narrated.

I think that the Indian junta just prefers comedy over all else, something that they can just laugh and have a good time with. Comedy is my favorite too when its well-written; Housefull wasn't funny because you could tell they were stretching the humor. That doesn't mean that the audience prefers dumb-downed stuff, otherwise movies like Devdas and Black would not have been successful. Kal Ho Na Ho also had a very sophisticated use of humor that's not really found in bollywood movies today.

Also people are aware of SLB's Saawariya and how it tanked and they don't want to repeat that experience again (sort of like Ram Gopal Verma after his "Aag"). In the promos, the movie seemed eerily similar in style to Saawariya and that possibly could have turned the audience off. I haven't seen the film myself, but Hrithik does seem to be on his A game (or maybe A+ game).

How I wish unknown actors in bollywood got their due though, like Ronit Roy😊

depends on people's mood, i suspect... i usually avoid movies that are too slow in pace, especially because my little ones are forever wanting my attention... 😆😆 i am quite impatient, so yes, i dunno how i would have liked guzaarish... i think it'll be good for a one time watch... haven't seen it though, nor have any inclination to watch it anytime soon...