These two groups essentually feed off each other, they're both as bad as each other.... in that sense, they are no better than those housemates they criticise for provoking others, you're doing the same thing.
The truth is, she's neither the Angel she's made up to be by the fans, nor is she as bad as what her critics make of her. Sure, she has personality flaws, just like everyone else in the world, including you and me, but that doesn't mean that she doesn't have any good qualities at all, though the critics usually deem them to be "fake", making her out to be inherently "evil", to put it hyperbollically.
Her main flaws in my opinion, is not being able to keep her word, and the habit of doing one-upmanship, the latter is not necessarily a bad thing in a healthy competition, but can lead to very ugly fights, this is a problem with both Shweta and Dolly, both want to have the last word.