1. Lack of Starpower
Neither Sonam Kapoor or Rajkumar Rao are big box office draws. All of Rajkumar Rao's hits have been due to an amalgamation of writing, direction, performances, and word of mouth. Sonam has a reputation of being an underperformer. People typically do not seek out her films unless they a) hear its good or b) it has other big stars.
Had the film contained other A-listers like Alia Bhatt, Ranveer Singh, Ranbir Kapoor, Salman Khan, Kareena Kapoor, then maybe their fandoms would have given it mileage.
BUT Kudos to Sonam Kapoor for doing the role. No one will ever be able to take this away from her. Love her or hate her, she has sealed her name in cinematic history by this bold choice.
2. Uneven Promotion
The promotion of the film started too late. Also, the makers weren't sure how to promote it. They showed it as a run of the mill love story. They dropped a lot of hints of the LGBTQ subject matter, but never outright promoted it.
I thought the hetbaiting would be enough to draw people. But I was wrong. It wasn't enough. People are not going to see two nonstars in a run of the mill love story.
3. Inability to generate WOM
Although an enjoyable movie, it wasn't able to generate WOM. People were unable to look past the flaws and missteps. Most Indians are not as invested in LGBTQ issues to promote a film that didn't meet their standards of good film. Stree, Badhai Ho and Andhadhun generated a lot of WOM because script and direction wise they were indeed far superior.
4. India is still homophobic
India just was not ready to embrace it. Section 377 was recently scrapped. People are still evolving in their thought process. It will take time for India to warm up to this content. Hollywood just started making more mainstream LGBTQ film and television representation has just increased in the past few odd years. We cannot expect India to change overnight. Instead, we should applaud India that it's changing at a much faster pace than the USA did.
In retrospect, if they focused more on Sweety/Kuhu and packaged it as an LGBTQ love story containing all Bollywood tropes - the urban market may have consumed it at a higher rate. But they wanted to reach a conservative and rural base. When you think of it - you realize that they were indeed reaching a bit to far. But they tried and opened the door of ideas. Maybe someone will walk down the path in the future and improve on it.
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