Originally posted by: priya.nair
It's not the first time and surely not the last time I get this question. Feedback is always good for the advancement of oneself, the forum and anything in general. Feedback helps to get you understand why things work in the first place and why others don't. Provides insight on what can be done to those things that don't work the way it was intended to work and not to put more things to something that works perfectly. It may not be premeditated but still things may get out of control and hence the process of feedback has come to live in our worlds. Everyone wants to try to do best in what they set out to do and feedback surely helps us. At IF we have never been against feedback as we want to hear from you.. Not to mention we have a whole section the one we are on with this topic for just that. We always want to grow the forum with things to help you discuss and make the experience fun.
However feedback can be complicated too especially when you are dealing with people. To begin with feedback needs to given in a positive light not to start as accusations as it more often starts does. Feedback makes people get insecure especially when its out in the open and they start self-doubting. Here everything gets out of bounds very quickly and mudslinging is what is feedback boils down to. Let's face it the topic of feedback only arises when members don't get their way. I have been here way too long and rarely have heard anyone say a nice word to me about how good I am or my team is(btw I am surprised that someone did put in a good word for me in this thread)
Feedback here is always moans and rants, complaints and grievances. This forum is huge and running it with all the masala that gets thrown thanks to shows CV;s and media is no walk in the park. Everyone spams my PM inbox with the complaints with all the negativity and how people do things wrong. What about the things we have in place to help eliminate a chunk of the problem. Why not tell us also what's working so we can try to get things that don't work to fall into the same pattern. Anyways that's fine and I totally understand that's the way life decrees but when the topic of feedback has been raised I had to put it there. Feedback needs to be more positive and productive but rarely that turns to be the case at IF. Over here on the forum even something simple does not tend to stay that way . People come to throw their spin which is not in a positive light and then we end to derail from what we set out to do. What may start as something constructive ends up becoming destructive within a few posts not to mention different tangents brought to the same issue making it look like someone has committed a crime. Let me mention that yes there was an instance where things did get out of control however apart from that for the most part we have been successful in running the forum this way. Given the task at hand with different people setting out to say 5 different things on the same topic the moderators job is not the easiest . And the entire DT give a lot of time and effort to making sure the forum runs smoothly. It may seem at times they sound harsh or have to breathe down your throat but those are what happens when members don't want to listen to us. It may be a few who don't but that still ends up with us being tough and police the forum against your wishes.
It may be only handfuls have a problem with the mods but those handfuls are enough to stir the pot. To rile and instigate and when they bring topics about mods what we have now is a DT backbiting discussion. You are not here for the DT but for topics that you find interesting to discuss and we don't want forums to have members jump on a bashing bandwagon because they get the pleasure of doing that.. We have had people even go down to having to plot against the DT because they feel that the DT member is on some personal vendetta. All the DTs have access to forums where they discuss the issues on day to day basis so although it may seem that one person is against a lot of decisions are made collectively. Some members just cannot restrain themselves from being offensive when they have to get the point across and that spreads even more negativity. We are not against constructive criticism however most of the times its accusations thrown out. This really spoils the mood of the forum and instead of the mods focusing on working on helping members they now have to fend members off their back. This leads to lots of forum work being neglected. Hence there is no open forum policy on giving feedback about mods. But wait before you start getting annoyed at me and start to condemn me let me tell you that does not mean we do not allow feedback on our mods period. All I said is its not allowed in the open forum. You are always free to come up the chain with your complaints and objections. There are lots of complaints we get and we do look at them and take actions based on situations. I know you feel that all this should be done in the open so nothing just gets shoved under the rug. Let me assure you although we do not allow criticism of the DT on the open forum we have no intentions of neglecting or not looking at them via PM. We really are committed to getting answers to your problems. So I request you henceforth that feel free to contact the higher DT via PM and not use the forum to discuss DTs. We may take time as we do get swamped with a lot of issues daily but we surely will try to help you get your issue resolved. Also make sure that when you contact us you got valid reasoning and proof so we can make informed decisions.
From what I see here there seems to be an issue on why different DT;s have a different approach on banned and problematic members. I do not know why since I do not have the full picture on what transpired. Be assured we are here to give everyone a fair treatment so if someone feels that they have been unfairly banned then there is sure to be more to that Right now it does seem that maybe people were jumping to do things hastily but I am sure there is more history and reasoning on why that's the case. There is more to this issue than that meets the eye and hence please be patient till we get to the bottom of what happened. In the meantime if more of this DT bashing happens then we will be left with no choice but to take stringent measures .