Going by the emotions that you have generated on this forum, you are obviously doing something right. People have strong emotions about the characters and that's what good scripts are all about. Trust your instincts and run your stories regardless of what the cyber bullies on this forum tell you!
For example, if the Sheetal track was supposed to go on for 3 months - let it go on for 3 months. Don't let name calling and vitriolic comments force you to change the track. I definitely want to see some drama. In the past, some of story lines seemed forced and it was pretty obvious that you cowed down to the pressure from fans and changed ideas midway. Ever heard of the saying "Don't change horses midstream" - well if you haven't, now you have 😊
As for intensity - I guess some people want Arnav to start grabbing and hurting Khushi again, because in some insane way, love is demonstrated through physical and emotional abuse. No beueno for me - I just hope that some of the ladies on this forum never ever experience that kinda abuse or at least report it if they are.
Lastly, I spend 30 minutes of my life each day watching this show and may be a couple of hours on this forum. In the grand scheme of things - I do have a life outside of this and it is just a soap for me. I understand that it is not for others and that is not on you, it's on them!