complaint escalations & procedures!! - Page 2

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*mad* thumbnail
19th Anniversary Thumbnail Rocker Thumbnail Networker 1 Thumbnail
Posted: 18 years ago
#11

we all know that ever member in the dev team got a life outside IF..which is very good 😆

i know it must b very difficult to pm ever person when every one of your get at least 20pms per day

but certain issues do crop up when members do not get their reply fast. because members starts to believe that no 1 is there to listen to them as they are normal members.

if v have a issue with any 1 we can go to viewbies, mods or GM. but if none of these ppl cn help us
last option we have is admin
i dnt think thts the best option we have cos i have a feeling that they get about 1000pms per day 😆 😆 😆
thats why they dnt reply very often😊
buttercup thumbnail
20th Anniversary Thumbnail Stunner Thumbnail + 4
Posted: 18 years ago
#12

Speaking for myself, i try to reply to PMs as soon as i can unless its something which has to be discussed with someone else.

If its something really serious matter i might take time to reply, but otherwise i dont think i have given a chance to members to say that i dont respond to there Pms.

Doesnt matter who the members is i always reply to them, but mostly i get Pms from members i dont know and new members asking for various type of help and i try to solve it.

Usually if i get Pms about technical stuff, i always tell them that i dont have a direct reply to that but i will surely forward it to the other person and make sure the member is replied.

BUt since most sections have seperate Dev Teams mostly members PM the section mods as they feel easy to communicate them.


Tumhari_Khushi thumbnail
19th Anniversary Thumbnail Sparkler Thumbnail + 7
Posted: 18 years ago
#13
Dear, even I can't speak for the whole team, but I do agree with Sapna, Naina and Butter.

None of us does make any difference between Dev.Team members and regular members. We try to reply to PMs asap. Sometimes we need to talk to other members who are involved or gather more information before we can reply.

Some members might feel that we are intentionally ignoring them which is really not true. These might be prejudices, let me give you an example:

I did once get a request from a member who told me I was only making creations for IF Dazzlers and ignoring everyone else which did leave me surprised. Apparently, the member had seen me making 3-4 signatures which had coincidentally been for Dazzlers.

Like Naina said, queries regarding contests etc. are being handled by the local Dev.Team. So we forward those PMs to them.



Catwoman thumbnail
20th Anniversary Thumbnail Sparkler Thumbnail + 5
Posted: 18 years ago
#14

Dev Team members who have posted!! thank you for commenting regarding how you handle PMs...

But you have not answered my question at all... 😕

What im asking is not very difficult at all. Looking like my going to have to break this down for everyone

1. If a normal IF member see a post made by a Dev team member ...which is against the if rules. How does one complain about it and to whom?

2. If a normal IF member see a group of members favoured by a dev team member who get away with braking the codes of coducted set out by Dev team...
How does one complain about it and to whom?

3. Does the Dev team have a group of Dev team members who are looking just complaints regarding dev team members? If so names and document should be made available.

4. PM when not responded to it can feel dishearting to members... we all are human and can not get round to looking into each and every pm me recieve...But a simple ...hi thanks for your pm i will get back to you is not difficult. 😕 hopfully prejudices will not arise.

Naina knows i get my share of PM regarding assistance in matter like how to create topic and where can i find this on the Kaa section.. and many senior members assist where possible..

btw... since you are expanding this is a good time for you all to review your process.... hence this post! want yo highlight a concern.... 😛
Kat

Edited by Catwoman - 18 years ago
sum2005 thumbnail
18th Anniversary Thumbnail Rocker Thumbnail
Posted: 18 years ago
#15

Originally posted by: Catwoman

Dev Team members who have posted!! thank you for commenting regarding how you handle PMs...

But you have not answered my question at all... 😕 honey they wont ...so let me answer this on my own way with the experiene we had with some dev team member recently....

What im asking is not very difficult at all. Looking like my going to have to break this down for everyone

1. If a normal IF member see a post made by a Dev team member ...which is against the if rules. How does one complain about it and to whom?

if u dare to complain u will be banned....how dare u to complain u a normal IF MEMBER.....

2. If a normal IF member see a group of members favoured by a dev team member who get away with braking the codes of coducted set out by Dev team... so if we see we will be on PM spree to all DEV TEAM MEMBERS and some say comeon leave it,some wont respond,and some members asks us to explain why we think they r wrong....,,it wont be wrong if some dev team member makes innocent people names on sticky posts becausce some her friends or adies think some members went to press.......they wont see the bashing spree of certain members wrong but they will make the innocent members name sticky as they think r some one think they had went to press....and if we ask thet particular dev member she will make funny rudely comment ,,,,disgusting....very very disgusting .........and even this particular dev team member dint even give the scope to the members to clear the things closed the topic with noi comments and made sticky .....i ask all the dev team members is it justice ....why r u people like that.......we want some rules to be followed as normal IF members r crushed like anything........
How does one complain about it and to whom?

if u dare to complain u will be banned or going to bann as they think every article in the newspapers were given by IF normal member ,,,,soi sad ,,,,,,,

3. Does the Dev team have a group of Dev team members who are looking just complaints regarding dev team members? If so names and document should be made available.

kat u still think they have such document they wont.....as they have to so favour to some again making some innocent members name on sticky posts if anyartile about IF comes.....see some want some sapegoats to proove themselves as innocnet.

4. PM when not responded to it can feel dishearting to members... we all are human and can not get round to looking into each and every pm me recieve...But a simple ...hi thanks for your pm i will get back to you is not difficult. 😕 hopfully prejudices will not arise.

u know responding to all pms means their dignity will go to drains so less response to pms means their level of dignity is that much high.

Naina knows i get my share of PM regarding assistance in matter like how to create topic and where can i find this on the Kaa section.. and many senior members assist where possib

btw... since you are expanding this is a good time for you all to review your process.... hence this post! want yo highlight a concern.... 😛
Kat

Virgo_Stars thumbnail
19th Anniversary Thumbnail Sparkler Thumbnail + 3
Posted: 18 years ago
#16

My answers/coments in bold blue :)

Originally posted by: Catwoman

Dev Team members who have posted!! thank you for commenting regarding how you handle PMs...

But you have not answered my question at all... 😕

What im asking is not very difficult at all. Looking like my going to have to break this down for everyone

1. If a normal IF member see a post made by a Dev team member ...which is against the if rules. How does one complain about it and to whom?
Then the member has to follow simple title ladder. If the post is made by a ....
(a) viewbie then the section mod can be contacted (optional...u could also contact a CM/GM/Admin)
(b) mod then the CM or GM could be told about it
(c) CM then GM or admin could be told
(d) GM then the admins could be contacted.

We have feedback ID i think...where feedback could be dropped.

2. If a normal IF member see a group of members favoured by a dev team member who get away with braking the codes of coducted set out by Dev team...
How does one complain about it and to whom? Then u either contact the same group and express ur concern to them and sort it out or contact senior mods to notify them about it.

3. Does the Dev team have a group of Dev team members who are looking just complaints regarding dev team members? If so names and document should be made available. No we do not have such a group yet. We have this section (Suggestions n comments) for it.

4. PM when not responded to it can feel dishearting to members... we all are human and can not get round to looking into each and every pm me recieve...But a simple ...hi thanks for your pm i will get back to you is not difficult. 😕 hopfully prejudices will not arise.I am sure everyone tries their best to respond to as many PMs as possible. Sometimes is just harder than we can imagine when u come online in the mornnig and see 11 PMs waiting and each one with a different problem from a different section. It takes time to go through all of them, solve the problems and respond. Sometimes the PMs are lost in the middle of all the work. Personally speaking, I answer all the PMs but there is a day or two when it gets too much and it becomes hard. I am sure that is the only reason. We do not intend to intentionally dishearten anyone.

Naina knows i get my share of PM regarding assistance in matter like how to create topic and where can i find this on the Kaa section.. and many senior members assist where possible.. Yes i do know and u do a great job helping them 😛

btw... since you are expanding this is a good time for you all to review your process.... hence this post! want yo highlight a concern.... 😛
Kat

Virgo_Stars thumbnail
19th Anniversary Thumbnail Sparkler Thumbnail + 3
Posted: 18 years ago
#17

My comments in bold green

Edited by Virgo_Stars - 18 years ago

Anastacia thumbnail
20th Anniversary Thumbnail Rocker Thumbnail + 2
Posted: 18 years ago
#18

Originally posted by: Catwoman

Dev Team members who have posted!! thank you for commenting regarding how you handle PMs...

But you have not answered my question at all... 😕

What im asking is not very difficult at all. Looking like my going to have to break this down for everyone

1. If a normal IF member see a post made by a Dev team member ...which is against the if rules. How does one complain about it and to whom? Complain it to a dev member higher in authority. Follow the ladder:

viewbie - mod - cm - gm - admins. 😊

2. If a normal IF member see a group of members favoured by a dev team member who get away with braking the codes of coducted set out by Dev team...
How does one complain about it and to whom? Complain it to a CM or a GM. Favouritism isn't right at all. 😊

3. Does the Dev team have a group of Dev team members who are looking just complaints regarding dev team members? If so names and document should be made available. Yes, GMs and admins look after the complaints made to members of the team.

4. PM when not responded to it can feel dishearting to members... we all are human and can not get round to looking into each and every pm me recieve...But a simple ...hi thanks for your pm i will get back to you is not difficult. 😕 hopfully prejudices will not arise. I do say this. When I don't have the time, I forward this PM to another GM...ask them to ask another GM if I am not familiar with it...or ask them to wait until I receive a reply.

btw... since you are expanding this is a good time for you all to review your process.... hence this post! want yo highlight a concern.... 😛
Kat We welcome suggestions/concerns. Thanks dear. 😊

Tumhari_Khushi thumbnail
19th Anniversary Thumbnail Sparkler Thumbnail + 7
Posted: 18 years ago
#19

My replies in bold :D

Originally posted by: Catwoman

Dev Team members who have posted!! thank you for commenting regarding how you handle PMs...

But you have not answered my question at all... 😕

What im asking is not very difficult at all. Looking like my going to have to break this down for everyone

1. If a normal IF member see a post made by a Dev team member ...which is against the if rules. How does one complain about it and to whom?

I think Naina has explained this well 😳 Apart from thatm feel free to PM any GM if you should have any complain.

2. If a normal IF member see a group of members favoured by a dev team member who get away with braking the codes of coducted set out by Dev team...
How does one complain about it and to whom?

Please contact the involved Dev.Team member, group and the section's Mod or CM with your concern.

3. Does the Dev team have a group of Dev team members who are looking just complaints regarding dev team members? If so names and document should be made available.

No sweetheart, we don't have one, so far. Like Naina said, we do have this section for all kinds of suggestions.

4. PM when not responded to it can feel dishearting to members... we all are human and can not get round to looking into each and every pm me recieve...But a simple ...hi thanks for your pm i will get back to you is not difficult. 😕 hopfully prejudices will not arise.

Sweetheart, sometimes, it does get tough to reply to all PMs when we get busy with studies or other things. But apart from that, we try to help as soon as we can.

Speaking for myself, when I get a PM regarding any issue and know that I need to talk to other Dev.Team members, I usually reply back saying the same and I do tell the member that I'll inform him/her as soon as I have any news.

We really don't intend to dishearten anyone. 😳

Naina knows i get my share of PM regarding assistance in matter like how to create topic and where can i find this on the Kaa section.. and many senior members assist where possible..

btw... since you are expanding this is a good time for you all to review your process.... hence this post! want yo highlight a concern.... 😛
Kat

Tumhari_Khushi thumbnail
19th Anniversary Thumbnail Sparkler Thumbnail + 7
Posted: 18 years ago
#20

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