Yah, we all know that it was their business decision to replace their product, because it was not working. But the sad part is that, they did not pay heed to customer's voice once. not even tried to promote the positive tracks. All business works survive, grow, thrive on profits.
From my point of view, they shut the shop without caring the customer's view, did not even try to open up the bottlenecks in their business process.
We did not get Kunal's Chopra's proper Parichay (his second chance) , the vamp, villain not punished. All this keep on haunting!!!