One can't only put one finger on one reason (= 'wound'), basically one needs both hands.
Some had been mentioned:
- not a Mass/masala movie (yet doing good/decent money in the amount of likewise movies after Covid-times)
- 'forced' chemistry between Alia and Ranveer (contrary to the natural one of Kajol-SRK), especially in remade scenes
- music not really widely loved
- unnecessary lip-locking and EMA in a 'family-oriented' movie
- a kind of 'preachy' female lead ??? / a "forced" wokeness (have still to watch the movie to get this impression)
- disconnection of Karan "on the grassroot level", "living in his little bubble" (I agree to that...)
- Karan having got the off-turning reputation of payed pr and inflating numbers
- 'betwixt and between' - not really mass - not really woke
I would add an exaggerated promotion of Alia and Ranveer and a budget too high for this genre.
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