The Takias vs. Sidhartha Mallya - Page 5

Natasha elaborates, "When I went to the Kingfisher counter, it took me a while to convince them how I ended up missing their flight. They wasted three hours in sending me from counter to counter to get the required note for another ticket. When I told Vinay Podwal (staff) that the airline owes it to me to help me out since the delay of the AI flight and missing my connecting flight from Delhi to Mumbai wasn't my fault. I was not well, my back was hurting . But he got upset and said that if he wanted he could tear my boarding pass and throw it. I retorted that I didn't think he could do it. But I was shocked that he actually did that, tore my boarding pass and threw it saying he's see what I'd do."

The airline spokesperson maintains "We categorically deny that any of our staff misbehaved with this valued guest. We also deny that any of our staff tore her boarding card/ticket as alleged. The boarding card had in fact not even been handed over to the guest as she was waitlisted. The guest was treated with full courtesy extended to our all guests at Kingfisher Airlines."