Excellent work SoulSoup:
Here is my take and I have read everyone's comments so far. I am a Chemical Engineer who makes a living by marketing so I have street smarts and no Book smarts. I was involved with Debu on brainstorming some of these ideas and was picking up on HR's weaknesses and strengths. We knew HR was a politician and ID was too transparent (Total opposite personalities). HR had a weak hand; ID had a strong hand (Blue Diamond – my branding of NJ). This was not about music – obvious – all # 1 and # 2 picks (boys and girls) did not show up in the finals. Now, with my own prelude done, I will comment point by point to your post
Enough of prelude – let's get into SRGMP. What HR ji did right to promote Vinit?
1. Identify the right product. To be honest – unfortunately, he didn't have much choice, I must say he had the weakest team overall. HR ji identified Vinit as the best singer from his gharana – that's a first step to success. (He focused very well – big +)
2. Find 'sticky' stories. To much talk about this already, but this time I am saying this with great appreciation of HR s marketing strategy. Vinit's love affair, His Sanskar, His Maa – ka – Payar – all are well articulated and well marketed sticky stories.
1. NB: To start with Vinit had to 'inbuilt' sticky stories with him. One his middleclass background and his age – both are great for associating the audience (target market / voter) with him.(Good strategy –poor execution – dragged it to much)
3. Brand Signature: Vinit's Topi. No joke here- I am serious. Every person, even from the enemy-camp associate Vinit with his Topi. That's a brand signature of Vinit. .(Good strategy –poor execution – dragged it to much)
4. Consistent Messaging: Can you identify these terms – 'consistence performance', '8-9-10', well… I can go on – but I think you got the point. HR never changed the terminologies – classic marketing 101! .(Good strategy for Brand building –good execution. Actually, this is where Debu was failing the most due to poor internal campaigning by ID)
So what went wrong with Vinit/HR – why they lost in the final? Now Vinit supporters -you can always brag about the fact of "<ST1:COUNTRY-REGIoN w:st="on">Assam</ST1:COUNTRY-REGIoN>'s Votes" – but there is a particular reason of the immense support from the home-ground of Debu. Also he got enough vote from other parts of <ST1:COUNTRY-REGIoN w:st="on">India</ST1:COUNTRY-REGIoN> too (not as much as Vinit) apart from East zone. Why that happened?
I can identify couple of reasons here.
1. When Zee started showing the regional voting pattern – Debu reached the 'Tipping Point' (Zee started to qualify votes, we had no control, so we let AS and HR get emotional about it)
2. HR, despite of his great knowledge of marketing, violated a golden rule of Marketing 101 – NEVR TALK BAD ABOUT THE COMPETETOR. By bragging about the '<ST1:COUNTRY-REGIoN w:st="on">Assam</ST1:COUNTRY-REGIoN>'s Votes' – he actually helped Debu a lot. Adesh ji was his partner in crime in this. More he (as well as Vinit) bragged about this issue – 2 things went wrong – 1st NE people got more angry (naturally it hurt their ego) and voted more for Debu, 2nd people from other parts of India who thought it's unfair got pissed off too and voted for Debu. (Debu kept telling me: "I do not know why the other mentors are scoring me down". My answer: "It hurts but it builds public sympathy for you bcoz of the injustice being done". It polarized neutral folks to vote for Debu.
Now for Debojit. I must say – for him it's a classic example of Marketing 2.0, where evangelists take the control instead of marketing strategies. His mentor, Ismail ji, is not a great strategist. (AGREED – BIG TIME. Infact ID started listening to us only after the Blue Diamond got booted) But luck favored him a lot. (It was not luck but NJ's departure. NJ was going to go out the way the system was. She refused to play the game taking the moral high ground. I tried to convince her otherwise but of no avail – It was her leaving that got ID listening to the people around him that IT WAS NOT about music but votes – politics/marketing, etc.)
- Two of the main points I mentioned before : gifts from HR to Debu! (That was observed and noted by us)
- He got 'filtered down' votes from Nihira and Hemu fans. That's my theory – got this impression from the this forum posts (I think Hema votes got split. More of NJ came to Debu because of ID gharana)
- His modest attitude grabbed lots of votes. Many people actually liked him as a person more than as a singer. (This where Debu excelled – I kept telling him: "Take the beating, keep on ticking, do not let it distract you. ID repeated my words in one of the key episodes)
- He also had some 'installed sticky stories' to start with
1. His middleclass background
2. His wife Bandana/ Their struggle at Mumbai (AGREED)
5. Now here comes the most interesting part – but this requires a little theoretical prelude. In his book 'The Tipping Point" Malcom Gladwell identified some required factors to reach the tipping point for an Idea / Person / Fashion statement / trend. Most important 2 things are –
1. Sticky 'Compelling' Stories
2. 3 types of people supporting the Person / Idea
i. Maven – who collect all the useful information / positive points about the person or idea
ii. Connectors – who have a tightly knit social network to spread the idea
iii. Sales person – no explanation required.
Now – if you look at Debu – he got all 3 in form of evangelists. Forget others – in this forum only many people volunteered for Debu as Maven/Connector/Salesperson. Why they did it? Not for any vested interest. (Common man will tend to support the underdog ) Many were mesmerized by Debu's attitude, others were tired of Himesh ji's 'Overselling'. Whatever it is it worked. (HR oversold – classic error; HR ignored his main competitor, Debu, from day one – classic error; HR openly played politics – nailed the coffin)
Now the last part – why Debu and Vinit reached the final? First – they were most controversial of all (Vinit for HR, Debu for Asaam). That's another great mind boggling part of what reaches the tipping point. CoThis is getting too long – let me cut short by just pointing out a diagram by Kathy Sierra. (I had been telling Debu since mid Dec it would be Vinit versus him and to plan for that day – not knowing all this Sierra stuff – my gut told me that Debu had to use every episode to get one notch up on Vinit – the Kishore Da songs helped as VS was viewed to be very poor in that arena)
Final Comment: we all learned here including me. I knew from day one that there was a Game behind the Game and the people involved in the Game were not realizing it but HR. He was the man to beat !!
Very good analysis! I tip my hat to you. Look forward to doing a similar one for the next challenge. The players will change but the game goes on.