Anupamaa only changed people’s view to more regressive crap. She has been crying for three years I think.
With regards to the show, you are completely right. But this award seems to be for RG as an individual and how she takes care of animals on set (there are several videos/articles of her caring for the dogs) and not particularly about the character or show. Though I don't follow her but if she uses her online platform to spread awareness about compassion for animals, that's still a good thing for her individually even if her character on the show is regressive.
*Just pointing out the difference here, hope there's no argument about her as a person and on animal rights which involves several factors