In a restaurant, when a customer found a cockroach in their dish, what happens?
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Multi-Unit Director of Restaurants. Started as a dishwasher at 15.Upvoted by Ashish Singhal
, BE, MBA Management & Engineering (1998)Author has 769 answers and 7.7M answer viewsUpdated 5y
If you find a cockroach IN your food, do not walk, run away from that restaurant. Not only are there likely hundreds of cockroaches in that kitchen, but the kitchen staff and management are ambivalent about the problem. Cockroaches are nocturnal insects. They prefer to live and feed in the dark, so a cockroach seen during the day usually the sign of infestation.
If you are a manager in a restaurant and you are presented with this problem, you should apologize profusely, make sure the guest doesn’t pay for a single thing and ask if you can get their phone number to follow up with them. Make sure they know that you are taking the problem seriously and will have pest control out as soon as possible.
Any restaurant I’ve ever run has had a bulletproof pest protection plan with a reputable company. Cockroaches usually never made it in the restaurant, but if they did our pest control company would be out the same day and repeatedly after that to ensure the problem was solved. A reputable restaurant owner will have a monthly inspection and prevention plan set up with a pest control company,
The only exception to this is patios. I once ran a restaurant with a large and popular patio. Even though our pest company would regularly spray to prevent cockroaches from climbing into the patio, occasionally one would make it’s way up there.
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Lives in Chicago (2002–present)
· 3y
I can answer this because I work in a restaurant that has a bad infestation. Currently. And for years.
When a guest sees a roach in their food or in the environment their entire check is comped. I don't do the talking, my manager does. She has a way about her that those folks usually leave smiling. I promise you, I've never seen anyone act crazy about seeing a roach in their food, like I would. I w
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Owner/operatorAuthor has 2.7K answers and 2.5M answer views
· 4y
That depends on the customer. Myself I'd be right to management. Then more than likely to the Board of Health. You don't just see one cockroache anywhere from what I understand and have seen. They are hard to control and kill. They multiply like there's no tomorrow. They can live in a microwave that is turned on. I actually happened to see this in someone's home, very disturbing and disgusting. I also have seen an infestation of them in a person's home. We had to convince this person to let us help get rid of them?? This was no easy task as they get into everything. They are in the wall's and
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Site ManagerAuthor has 655 answers and 587.8K answer views
· 2y
In the UK you would report it to Environmental Health. They would inspect the premises and shut them down until they had resolved the problem if there was an infestation.
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Has a reality to relate to.Author has 1.5K answers and 1.5M answer views
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What will happen to me if I eat a cockroach?
You will get a good dose of vitamin B and a slight nauseating need to vomit. Unless of course you fry them first and have a dipping sauce.
Prisoners of war in Asia during WW2 repeatedly searched for cockroaches to eat as they were one of the only fresh sources of protein available. Praise be the cockroach.
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Former Food Service Employee (1981–1998)Author has 3.4K answers and 14.6M answer views
· 1y
From my experience, they stop eating, refuse to pay for the food, get up and leave, never eat there again.
While this has never happened to me personally, I have twice been dining with friends when someone else found a dead cockroach in amongst their food.
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Restaurant Manager (1992–present)Author has 10.5K answers and 13.7M answer views
· 4y
I can tell you in an Ethiopian restaurant here in D.C., if you find one in your espresso, they take a fork, dig it out and hand you back your cup.
If it happens elsewhere, just aside from dying of grossness and embarrassment, that able eats for free with apologies up and down the chain of command.
That's why there are those people, who actually bring bugs to restaurants. I’ve seen it 2ce. I’ve also seen someone pull a blonde hair out of a baggie. We had no blonde employees in the entire house. But.. God forbid we call a guest on something like that.
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Former Mental Health Program Specialist at Blair County Human Services OfficeAuthor has 109 answers and 306.4K answer views
· 6y
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How would you handle a customer who is complaining about finding a cockroach in his food served to him at your restaurant?
I myself would handle the situation very delicately. First, I would apologize to the customer. I would also be taking notice of how much of the food had been eaten before they found the roach. If the entire was devoured before they reported it, I would have questions. If they were just starting their meal, I would be so apologetic and would offer them a free meal at another time and not charge them for the current one.
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Studied at Miskatonic University, Arkham
· 5y
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What should you do if you see a living cockroach on your dish in a restaurant?
I had a similar experience, but in coffee shop. I drank cocoa and I found a bee inside. It was legless and it was inside for who knows how long. My gag reflex kicked in but it stopped after a while and I just picked it up and went to a bartender and explained to him what happened. He was scared because building over had a bee infestation and he knew I wasn’t lying. Initial shock has passed me and I just told them to take care of equipment and that they won’t have problems from me because it may not be their fault and I really liked the place so there was no need to fight over something like th
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I have been owned by many catsAuthor has 4.5K answers and 6.5M answer views
· 6y
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What's the best way to respond to finding a cockroach in your food at a restaurant?
I would signal for the waiter and quietly point out the fact that there is a cockroach in my dish. Ideally he would call over the manager and he would apologize and offer to replace the dish. I would decline the offer and ask to have my bill zeroed out (except perhaps any drinks I had)., then leave. I would also use my cell phone to snap a photo of the roach in my food. If the manager gives me a hard time about giving me my money back, that experience and photo would be used on Yelp, Trip Advisor, etc.
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Lived in Montréal, QC, CanadaAuthor has 1.5K answers and 2.8M answer views
· 3y
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What if the cockroaches get on my chip bag that hasn’t been opened yet? Is it safe to eat?
Not sure if you know this but cockroaches can eat holes through cardboard or paper packaging and plastic bags as well.
Make sure that they have not eaten through and then you could eat it…which reminds me how I found this out…
One day I bought a snack bag (mixed spicy pretzels and stuff) while on the road. I had not finished it when I reached home and it had one of those zip lock feature on the bag, so I zipped it up and left it in the cup holder of the car.
I did not go out again for a few days. When I did go out again on the way back I got hungry and noticed the left over bag…Great! Since I was
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General Manager (1995–present)Author has 160 answers and 400.5K answer views
· 6y
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What should I do as a customer, if I found a dead cockroach in the soup?
Inform management, expect nothing for free. Watch them treat you like royalty from that moment forward. At least in my restaurant. Not that I’ve ever had that problem thank god.
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curious mind, seeker of knowledge and perspectives.Author has 274 answers and 1.8M answer views
· 9y
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What will happen to me if I eat a cockroach?
If it is an adult American Cockroach, your body absorbs all of the following:
Vitamins:
Vitamin A - 48.16 micrograms
Vitamin C - 23.80 mg
Nutritional composition ☯️ and energy content [kcal/100g], based on dry matter:
Protein - 65.60
Fat - 28.20
Fiber - 3.00
NFE(Carbohydrates) - 0.78
Amino acid content (mg/g protein)
Valine - 65
Arginine - 51
Histidine - 20
Serine - 45
Proline - 65
Alanine - 61
Glycine - 71
Glutamic Acid - 130
Isoleucine - 31
Leucine - 56
Lysine - 40
Methionine - 56
Cysteine - 20
Phenylalanine + Tyrosine - 31
Threonine - 36
Tryptophan - 6
Isn't the Internet grand?
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