what does she thinks???

i realy dnt understand vat does SHAGUN THINKS OF HERSELF??
SHE cals ISHITA AS '' BEHENJII''
AND NW SHE IS CALING MIHIKA A ''GAWAR''
TO madam ye btane ka kasht kariye ki aap kon h .
let me keep a NICKNAME FR SHAGUN AS SHE KEEPS FR OTHERS
''INSENSIBLE BIMBO ''