Note to the 40 that are desperate to read it 1500 times each:
And they insisted on using the legacy systems secretly.
That was the last provocation II needed... all their deadlines were slipping and 4 weeks into the show and NOT ONE unit was 100%
She convinced Baldev and Ashwini... to bypass R&B and get started on the workshop pilot.. ALL IN STEALTH
things went well for a week, since R&B rarely went to any workshops... Baldev and her met with Ranjan's brother, Chachu...
HE was willing to do ANYTHING to suck up to his older brother in order to keep him in good books for the AGM
His goal was to get his hands on Raman's shares, and Manny's if he could and gain controlling ownership
The scandal had come at a good time... and Raman had returned at a good time...
He gave his approval after meeting Ishita & Baldev for TEN WHOLE MINUTES
R&B? He rarely went to the workshop..
There was too much going on, too noisy, having his door be shut for 10 minutes straight was impossible.
They needed a million signatures on random expense vouchers.
The WS Manager was bringing in some parts vendor or another every few hours to "introduce and visit"
"Aap mil lo"
Typical babu culture of sucking up to the boss's son to get a vendor approved
Chachu handled the workshops mainly... that was one of his reason to get a hold of the majority stake... he probably made a killing in approving vendors
They had a choice of using OEM parts or "local" ones... the costs were prohibitive on OEM so many preferred "local"
THATS WHERE CHACHU MADE A KILLING
AT THIS POINT IN HIS RELATIONSHIP WITH RANJAN BHALLA
R&B did not care... about Chachu's wealth or his Dad's willful negligence in letting this happen...
R&B had a straightforward way of approaching and addressing problems...
if things were brought to his notice he would deal with them however he felt appropriate. Friends Family, he did not care, what needed to be told got done...
"A crook is NOT family"
He had very clear rules for right vs wrong...
His Dad coaxed him to abandon the venture capital gig and return...
But the thought of watching everything and acting like nothing happened was not something he could ever do
THE LAST TWO MONTHS WERE AN EXCEPTION...
He did not care for Bansal Bhalla friendship, the SW would NOT have been his first choice... but the decision was already made
The service delivery was mediocre at best...
He plainly did not go to the workshops that often
The issue of the sputtering software being launched in the workshop came to his notice after it was tested on 10 machines there...
Lets put it mildly HE WAS LIVID. The task of overseeing the deployment was handed to him, and things were happening all over without his knowldge
He demanded to meet KMPG IMMEDIATELY.
She wore a tan Burberry and dark trousers, a diamond nose ring sparkled on her nose
Something dangled over her cleft... tantalizingly...
He looked up at her eyes... they were NOT on him, the big kohl lined eyes were on Ranjan...
Ashwini, Baldev and her... and Ranjan... and the GM of the workshop
R&B: There are serious deficiencies in the process..
ii:I dont understand... we decided to apply patches at the showroom and begin training... whats going on?
R&B:This has been handled less than satisfactorily and I CLEARLY SAID AT Dilli Haat I DID NOT want the global deployment to happen any time soon.
The stakeholders are disconnected, the cost has been revved thrice already and we are not even past the "pilot stage"on the showrooms This must be some kind of a joke
II: its certainly not a joke Mr Bhalla.. we have approximately over 18 of us working JUST ON THIS PROJECT
R&B: The software is buggy and kluge, your IT team fixes one error, only to have it fail in 5 other places...
the patches take too much memory...I DID NOT APPROVE piloting the workshop, WHO approved it?
Ashwini began talking
II lost it, she waved at her and began
II: Your GM sitting right here and Mr Ranjan's brother, he invited us to come on board as soon as possible
R&B I specifically said I DID NOT WANT IT DEPLOYED THERE UNTIL AFTER THE SHOWROOM was up and running
Baldev began to say something...II shushed him
He looked at her like he would pretty much reach and punch her
His nostril was flaring, she had never seen him angry, THIS WAS IT
Ashwini and Ranjan and Baldev started whispering and Ranjan began
R&B: I will not approve any payments from this moment on, I will not pay for inefficient training, you need to update your project tracker right now
II was maddd
II: We are into second month and have barely trained 5 people,
they seem to be wanting to do things the old way... U have THREE MACHINES RUNNING THIS NEW SOFTWARE AND U WANT US TO STOP BILLING?
R&B :Seems like it to ME... the software is so GODDAMN klugey.. it would send the whole M company system crashing down... we deliver 77 cars A DAY from the showroom...I WILL NOT APPROVE OF IT.. I am extremely unhappy I was bypassed and the workshop pilot was begun... if work continues, I will need to be compensated for every car delivery that gets delayed. PERIOD.
It was a full blown shouting match
The GM looked like he was going to have a heart attack
Baldev hissed, "Iyer, rehne de, Bansal or Bhalla sort out kar lenge, lets pull out of the workshop"
R&B: Its a huge company, Fortune, 50, 100, 500, 1000 (he continued mocking) I expect the people to be a tad bit more qualified and proficient
II:Oh please I don't think we should venture into THAT territory Mr Bhalla
R&B Oh! but WHY NOT?
II:Some things are not as easy as walking into Daddy's office and getting handed the keys to a rS.20,000 crore Net Revenue business you know..
R&B: Its 20,000 crore for a reason... its being managed darned well (In getting back at her, he had inadvertently defended his DAD)
II: Sure! hand me something I AM ENTITLED TO and watch me defend it until the cows come home
R&B: You think you are extraordinarily qualified for your role Ms Iyer?
II: I will disagree...BUT in the same spirit I would say KMPG is a global company
that employs 80,000 people and has a turnover of $7B USD.. that's US Dollars for you...(she smiled sweetly, shes made up her mind the guy's a BUM)
Ashwini excused herself hurriedly...
R&B:That's $7B DOLLARS WORTH OF INEFFICIENT systems, processes... (he didn't say PEOPLE) MISS IYER.
My instructions were CLEARLY overlooked and I need answers
IF HE HAD SAID PEOPLE SHE WOULD HAVE BUTCHERED HIM
II:KMPG Made the decision... after discussions, WE ROUTINELY DEPLOY MULTIPLE SITES,
in fact all the hand holding you seem to be getting is clearly because of certain friendships
HE WAS FURIOUSS
His Dad touched his shoulder, her turned to give his dad the LOOK
R&B: I want it all uninstalled by Friday and want an updated status report on Gurgaon showroom.
I will just direct to hold everything off until we can do ONE FRICKIN WEEK OF COLLECTIONS USING THE NEW SYSTEM... ERROR FREE. You can rest the clock, or do whatever
I am not paying for the botched job at the showroom or the impending disaster at the workshop
II: You are contractually obligated to pay... I can let our legal get in touch with you
Baldev: We can work together Mr Bhalla...
II interrupted Baldev and said "AND I mr Bhalla owe you a deliverable to
communicate to you the cost of time and resources invested by KMPG on a
HOST of things up until 6:49 PM, including bandwidth issues, employee resistance,
lack of interest shown in training and plain lack of collaboration"
Edited by Nisha0604 - 7 years ago
Topic started by Nisha0604
Last replied by blue5sky