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How to recover if antispyware breaks your Net connection
Finally, reader Ken Baker fills us in on a problem that Microsoft Antispyware and some other anti-adware programs can create if they remove malware in a sloppy way. Many unwanted programs insert themselves into the Internet connection process. Deleting a rogue program without fixing the Registry entries it tampered with can leave the PC unable to connect.
Fortunately, there's a cure if this happens to you:
In response to all the readers who asked, be assured that we very much plan to bring you more news on this front as we discover it. We're just beginning to see the full scope of the damage that adware can cause, unfortunately.
Finally, reader Ken Baker fills us in on a problem that Microsoft Antispyware and some other anti-adware programs can create if they remove malware in a sloppy way. Many unwanted programs insert themselves into the Internet connection process. Deleting a rogue program without fixing the Registry entries it tampered with can leave the PC unable to connect.
Fortunately, there's a cure if this happens to you:
- "There have been instances in the past where removal of spyware wrecked computers' Internet connection. In these cases, spyware files insinuated themselves into Winsock.
"Win who? Winsock is our new term of the day. It's a series of files that are used to make the Internet connection. So the spyware files wrote themselves into the Registry. That made the spyware a required part of the Internet-connection process. See how tricky these folks are?
"When the spyware was deleted, the Registry could no longer find those files. Therefore, the Internet connection failed.
"Over time, the antispyware makers learned to remove the Registry keys when the Winsock invaders were deleted.
"The Windows firewall works closely with Winsock. It appears that the spyware is insinuating itself into the startup of the firewall. When you remove the files, the Registry can't find them. So, it refuses to start the firewall service.
"Repairing Winsock formerly meant going into the Registry. You had to track down the offending keys and delete them. But Windows has a command that will do the job.
"To run the command, click Start, Run. Type cmd in the box and click OK. That will put you at a command prompt. Enter netsh winsock reset and press Enter. Close the DOS window and reboot the computer.
"After doing the above, you should be good to go!"
In response to all the readers who asked, be assured that we very much plan to bring you more news on this front as we discover it. We're just beginning to see the full scope of the damage that adware can cause, unfortunately.
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