Most viewers find Thakur characters more appealing because of their dialect, witty one-liners and scope for these characters. When they make some mistake ppl dont mind much because they are wrong people.
On the otherhand Saxenas(including Pratigya) are portrayed as good ppl.
Their talking style is normal, they haven't got any witty one-liners(hope CVs give some to them)and scope for these characters in expressing their emotions is also less.
people tend to like jara hatke type characters.
I know most of u know all this.😉 I'm just expressing my feelings.