I am not justifying Viraj here or people like him. All I am saying, is it Viraj's fault that he has a mental illness? You want to hate Viraj but you can't --not because he's hot lol but because you sympathize with his terrible condition. But again there's another person who's completely innocent and did not deserve all the cruel abuses at all -- Janvi. You want to kill Viraj for vicitimizing her.
So basically if you see the situation in a way that neither viraj nor janvi is at fault, then who is? If you forgive Viraj keeping his mental illness in mind, then it is inustice to Jhanvi. If you don't forgive Viraj, then it is injustice to him because he has no control over his mind.
In real world, mental illnesses may justify a culprit in court but that culprit can't be redeemed in victim's eyes. I want Janvi to talk to somebody, it does not have to be somebody close. Viraj needs treatment and I understand so does Janvi after all she has gone through.