It is understandable that sorry should come from heart because it is human emotion. But make up from dil se? Gautam is not her boyfriend to sit and think from dil se what to gift her etc. She is just an evil person.
Gautam on the other hand really has a beautiful heart.
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I guess that's what pinched Sushant the most- Karishma ko make-up wali baat ke liye laga ki dil se aana chahiye, magar Sushant ki taqleef ke baare mein ek baar bhi uske dil mein nahi aaya.