US JOB for the webhosting!

Site5 is once again on the hunt to add new people to our team. If you're looking for a challenging career in the web hosting industry, Site5 is the company for you.

One thing to keep in mind is that Site5 is not your average company. Site5 is filled with talented people united around one main goal -- providing excellent customer service to our shared, reseller, VPS and dedicated customers.

How do we create such a dynamic and enjoyable work environment?

* We only hire great people.
* Our employees are dependable and reliable.
* We encourage learning additional skills.
* The management team actually cares.
* We all work from the comfort of our home.

Sound like a team you'd like to be part of? Excellent - because we'd love to speak with you!

General Requirements:

** Exceptional customer service skills. **

* Love of helping people and love for the Internet!
* High speed Internet connection
* Phone & Computer Microphone for Skype
* Good organizational skills
* Ability to multi-task.
* Ability to succeed in a fast-paced environment.
* Fluent in English (written and oral).
* Responsible person who can work remotely and independently with little direct supervision.
* Good communicator and able to follow instructions.


Level 2 System Administrator (1 Opening)

Responsibilities:

* Providing customer support through our ticket system for L2 issues, which have been escalated by our live chat operators and L1 technicians.
* Assist our server managers with any stability and load related issues on servers.
* Respond to and investigate abuse issues (spam/phishing).

Technical Requirements:

* Advanced experience with cPanel & WHM and providing technical support to people using it.
* Advanced experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier.
* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
* Understanding of sales and able to handle tickets that involve both support and subtle sales pitches.

Preferred Skills:

* Experience in troubleshooting Ruby on Rails applications deployed via Phusion Passenger.
* Virtualization experience, specifically with deploying and managing OpenVZ and/or Xen.

The available position is full-time (40 hours per week). The position involves two weekend shifts and two weekday shifts. We are flexible on the weekday shifts, but we would require that you be able to work the following weekend shifts:

Saturday & Sunday, 11am to 11pm EST


Compensation is dependent on previous experience. We expect Site5 to be your sole job as these are not pay-per-ticket positions. You cannot work for another hosting company while being employed at Site5. No hiring agencies or outsourced support companies, please.

To apply, please send a cover letter, resume, and references to careers@site5.com -- be sure to mention which position and shift you are applying for! Your cover letter does NOT have to be extensive, but it should tell us something about you and what sets you apart from the rest of the qualified candidates. No phone calls, please.

Only selected applicants will be contacted.

Thank you!