How would you respond to such a vague email?

I'm kind of stumped. I accepted a job offer at an English speaking company as a customer service agent. I'm supposed to start May 16th on Monday. But I just received this weird e-mail (see below) and am highly confused: Am I supposed to follow the training at home on my own laptop through Microsoft Teams OR am I supposed to go to the office with my own laptop to follow the training? What would you guys do after reading this:

----Dear Jasmine (ME) and Kelly (probably another newbie),

Welcome to our family! We are excited to welcome you “onboard” MAY 16th and we wanted to share some important information with you before your first day!

The two of you will be one group of trainees and Jason will take over the first two weeks of the training which will be about product, systems and policies.

After that, you will have enough background info, knowledge and skills to start with the second part of the training. This will be taken over by Jason as contact person as well, however you will then also get to know the team better as you will start working together with individual team members on the phone (don’t worry – we will start with you listening to your colleagues on the phone first… 😉).

We are currently preparing your set-up, however please know that your laptops will not be ready on time to get them to you before/on Monday unfortunately. IT can be a challenge and we unfortunately have to accept that no company property can be set up and distributed before the official employment contract starts. Therefore we have set up a meeting invite via TEAMs (please see link below) which you can access via your personal laptop/tablet and which you can use for the first days – luckily the first days require paper and pen mostly anyways. We expect to have all laptops ready with basic set up by max. end of next week. We will have a chat next week when the hand over can be done for you Kelly. (WAIT WHY IS THERE NO CHAT AND HAND OVER FOR ME? WHAT EVEN IS A HAND OVER?!)

For Monday - your training will start at 9am via TEAMs link. The only thing you need to bring is a good night’s rest, excitement, lots of water and paper and pen. Jason will provide the rest from his side.

I hope to have answered any questions you might have had so far. If I missed out on anything, please do not hesitate to reach out to me via mail.

We and the team are excited to get to know you better!

Enjoy the sun today and talk soon.---

I'm so confused. Is it my English? Did I not understand it? So the training is from home? What would you guys do? I know I should ask my boss, send a mail. But how can I ask this question in proper English?

Training is from home , through teams , you will be onboarded and laptop will be send by next week,which you will be able to work from home

Originally posted by: S_H_Y

Training is from home , through teams , you will be onboarded and laptop will be send by next week,which you will be able to work from home

It's confusing. This confuses me:

For Monday - your training will start at 9am via TEAMs link. The only thing you need to bring is a good night’s rest, excitement, lots of water and paper and pen. Jason will provide the rest from his side.

Why would I need to bring lots of water and paper and pen if I'm sitting at home?

As per the email this feels like a work from home situation. If I'm not wrong your laptop/setup will be sent to your home and then you'll begin training at home from Monday until notified for a hybrid or offline work model. Usually the office laptop has teams and other proprietary software pre-installed so you don't have to worry about the setup.

I suppose the handover is the laptop being sent to your home and you'll access chat through teams which will come pre-installed if I'm not wrong. You'll be sent instructions after you receive your system ig. Anyway, it'd be better if you ask these questions to your boss instead or the HR/hiring manager because it's hard to gauge info from a random email for members here. Good luck :)

Originally posted by: DetachednNumb

As per the email this feels like a work from home situation.If I'm not wrong your laptop/setup will be sent to your home and then you'll begin training at home from Monday until notified for a hybrid or offline work model. Usually the office laptop has teams and other proprietary software pre-installed so you don't have to worry about the setup.

I suppose the handover is the laptop being sent to your home and you'll access chat through teams which will come pre-installed if I'm not wrong. You'll be sent instructions after you receive your system. Anyway, it'd be better if you ask these questions to your boss instead or the HR/hiring manager because it's hard to gauge info from a random email for members here. Good luck :)

Yes, but how do I ask? I so badly want to write a proper mail in English. Is this good:

Dear Sir,

Thank you for the warm welcome.

Everything is clear, I just have on question. Are we supposed to start the training from home via Teams on May 16th? Or are we supposed to take our personal devices to the office?

With kind regards,

Jessica

Does that seems good?

Originally posted by: DetachednNumb

As per the email this feels like a work from home situation.If I'm not wrong your laptop/setup will be sent to your home and then you'll begin training at home from Monday until notified for a hybrid or offline work model. Usually the office laptop has teams and other proprietary software pre-installed so you don't have to worry about the setup.

I suppose the handover is the laptop being sent to your home and you'll access chat through teams which will come pre-installed if I'm not wrong. You'll be sent instructions after you receive your system. Anyway, it'd be better if you ask these questions to your boss instead or the HR/hiring manager because it's hard to gauge info from a random email for members here. Good luck :)

No that's the weird thing. It's an office job. Training was supposed to be fulltime at office. After the training period it would become more hybrid. 3 days from home and 2 days from the office.

I don't find anything wrong yet. You can clarify with hiring manager if it's wfh or you have to go office. See how the training goes.

Originally posted by: SriRani

I don't find anything wrong yet. You can clarify with hiring manager if it's wfh or you have to go office. See how the training goes.

But how would you ask this in an email?

Originally posted by: jessicadab

Yes, but how do I ask? I so badly want to write a proper mail in English. Is this good:

Dear Sir,

Thank you for the warm welcome.

Everything is clear, I just have on question. Are we supposed to start the training from home via Teams on May 16th? Or are we supposed to take our personal devices to the office?

With kind regards,

Jessica

Does that seems good?

Yep, sounds good.

Originally posted by: jessicadab

But how would you ask this in an email?

Your drafted email is good enough to be sent.