I'm kind of stumped. I accepted a job offer at an English speaking company as a customer service agent. I'm supposed to start May 16th on Monday. But I just received this weird e-mail (see below) and am highly confused: Am I supposed to follow the training at home on my own laptop through Microsoft Teams OR am I supposed to go to the office with my own laptop to follow the training? What would you guys do after reading this:
----Dear Nihira (ME) and Kelly (probably another newbie),
Welcome to our family! We are excited to welcome you “onboard” MAY 16th and we wanted to share some important information with you before your first day!
The two of you will be one group of trainees and Jason will take over the first two weeks of the training which will be about product, systems and policies.
After that, you will have enough background info, knowledge and skills to start with the second part of the training. This will be taken over by Jason as contact person as well, however you will then also get to know the team better as you will start working together with individual team members on the phone (don’t worry – we will start with you listening to your colleagues on the phone first… 😉).
We are currently preparing your set-up, however please know that your laptops will not be ready on time to get them to you before/on Monday unfortunately. IT can be a challenge and we unfortunately have to accept that no company property can be set up and distributed before the official employment contract starts. Therefore we have set up a meeting invite via TEAMs (please see link below) which you can access via your personal laptop/tablet and which you can use for the first days – luckily the first days require paper and pen mostly anyways. We expect to have all laptops ready with basic set up by max. end of next week. We will have a chat next week when the hand over can be done for you Kelly.
For Monday - your training will start at 9am via TEAMs link. The only thing you need to bring is a good night’s rest, excitement, lots of water and paper and pen. Jason will provide the rest from his side.
I hope to have answered any questions you might have had so far. If I missed out on anything, please do not hesitate to reach out to me via mail. —-
I'm so confused. Is it my English? Did I not understand it? So the training is from home? What would you guys do? I know I should ask my boss, send a mail. But how can I ask this question in proper English...
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