The way he reacted to Ratan, especially Veera, it seemed as though he already had a close bond. Of course he could be acting this way because he is here to give some bad news.
And he wants to hide his real identity because he thinks everyone still hates him. I'm sure while he was leaving he had some kind of accident and of couse, facial surgery.
He was asking for directions only because he never wants anyone to think that he is Sampooran.
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