Here are a few tips to prevent being connedRecognising and dealing with internet fraud
You may be the victim of internet fraud if:
- you have paid for an item online and it does not arrive
- you sell something online and you don't receive payment
- the item you receive doesn't match the original description you were given
If you think you have been conned:
- check with the company you dealt with to see if you can resolve the problem
- if you have a problem with an item bought or sold using on an auction site, like eBay, check with them to see if they can do anything about it
- if you paid for goods using a credit card and the goods did not arrive you can ask the credit card company to investigate
- if you used an online payment service, check if you are covered by a fraud protection scheme on the service website
You have the same rights buying online as over the phone or by mail order. You can find out more on the Consumer Direct website and this helpline: 08454 04 05 06, or contact your local Citizens Advice Bureau.
Schemes to watch out for
The internet provides criminals with an easy way to contact thousands of people at a time. Examples include, emails offering the chance to take part in money making schemes, or claiming you are the winner of a prize draw.
You can avoid being a victim of internet fraud by:
- remembering - if something sounds too good to be true, it usually is
- taking your time making decisions that involve parting with money
- getting independent financial advice before making investments
- only doing business with companies that you recognise or know of by recommendation by someone you trust - don't judge a company on how 'professional' their website looks
- if in any doubt, you can check a company is genuine by looking them up on Companies House or the Financial Services Authority websites - if they are they will be registered
- What you can do about financial scams (money, tax and benefits section)
- Your rights when shopping online - Consumer Direct Opens new window
- How to identify fake websites - advice from Get Safe Online Opens new window
thanks summer
very helpful