1 ) Tech Support : "I need you to right-click on the Open Desktop."
Customer : "Ok."
Tech Support : "Did you get a pop-up menu?"
Customer : "No."
Tech Support : "Ok. Right click again. Do you see a pop-up menu?"
Customer : "No."
Tech Support : "Ok, sir. Can you tell me what you have done up until
this point?"
Customer : "Sure, you told me to write 'click' and I wrote 'click'."
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2) Customer : "I received the software update you sent, but I am still
getting the same error message."
Tech Support : "Did you install the update?"
Customer: "No. Oh, am I supposed to install it to get it to work?"
------------ --------- --------- --------- --------- --
3)Customer : "I'm having trouble installing Microsoft Word."
Tech Support : "Tell me what you've done."
Customer : "I typed 'A: SETUP'."
Tech Support : "Ma'am, remove the disk and tell me what it says."
Customer : "It says '[PC manufacturer] Restore and Recovery disk'."
Tech Support : "Insert the MS Word setup disk."
Customer : "What?"
Tech Support: "Did you buy MS word?"
Customer: "No..."
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5). Tech Support : "Ok, in the bottom left hand side of the screen,
can you see the 'OK' button displayed?"
Customer : "Wow. How can you see my screen from there?"
Tech support : ??????
------------ --------- --------- --------- --------- --
6) Tech Support : "What type of computer do you have?"
Customer : "A white one."
Tech support : ?????
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7). Tech Support : "What operating system are you running?"
Customer : "Pentium."
Tech support : ??????
------------ --------- --------- --------- --------- --
8).Cus tomer : "I have Microsoft Exploder."
Tech Support : ??????
------------ --------- --------- --------- --------- --
9). Customer : "How do I print my voicemail?"
Tech support : ??????
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10). Customer : "You've got to fix my computer. I urgently need to
print document, but the computer won't boot properly."
Tech Support : "What does it say?"
Customer : "Something about an error and non-system disk."
Tech Support : "Look at your machine. Is there a floppy inside?"
Customer : "No, but there's a sticker saying there's an Intel inside."
Tech support : ?????
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11). Tech Support: "Just call us back if there's a problem. We're open
24 hours."
Customer: "Is that Eastern time?"
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12) customer care officer: I need a product identification number
right now and may I help u in
finding it out?
Customer: sure
CCO: could u left click on start and do u find 'My Computer'?
Cust: I did left click but how do I find your computer?
Cricket
