Site Issues Discuss Here #5 - Page 55

Hello..

My friend is unable to login into her account.. she is getting this error

Originally posted by: RainOfDew

Hello..

My friend is unable to login into her account.. she is getting this error

That username is very much existing n is valid .. please ask her to retry with correct password .. correct email ID …. Use forgot PW option …

…

see tagging her was possible .
I can see she has entered her ID first letter in caps .. while the existing ID has all small letters .
As you can see in the tag

Originally posted by: Sutapasima

That username is very much existing n is valid .. please ask her to retry with correct password .. correct email ID …. Use forgot PW option …

…

see tagging her was possible .

She can now open her account.. thank u😊

Originally posted by: Sutapasima

That username is very much existing n is valid .. please ask her to retry with correct password .. correct email ID …. Use forgot PW option …

…

see tagging her was possible .
I can see she has entered her ID first letter in caps .. while the existing ID has all small letters .
As you can see in the tag

Nope I did all in small letters too and also correct mail id but it's not opening

Now I am opening via other browser I can't open through chrome

If possible please help to login through chrome

Originally posted by: sana1819786

Nope I did all in small letters too and also correct mail id but it's not opening

Now I am opening via other browser I can't open through chrome

If possible please help to login through chrome

Clear browsing history, close all windows of chrome, open chrome again and try to log into IF again.

It might work.

Rebooting the device also fixes some problems.

Cheers..

Originally posted by: Savera84

May I say something?

Clear browsing history, close all windows of chrome, open chrome again and try to log into IF again.

It might work.

Rebooting the device also fixes some problems.

Cheers..

Nope I did all of it still it doesn't work

Even I reinstalled chrome still it's the same 😐

Originally posted by: sana1819786

Nope I did all in small letters too and also correct mail id but it's not opening

Now I am opening via other browser I can't open through chrome

If possible please help to login through chrome

At our end we serve the same standardised HTML to all the browsers. Since you can login from other browser its clear that your account is working fine.

Sometimes there are weird plugins that tries to change the content of the pages arbitrarily and without users knowledge. Your username is perfectly ok and should not get invalid username message so with my initial assessment the browser is trying to add some special character or you have an extra space somewhere.

Please share a fresh screenshot of the page where it shows the login error so that we can help you debug the issue.

Why is it that I can see same message in my PM twice/thrice?

Originally posted by: vijay

This is now fixed. Do test it by creating a new one and let us know.

Thanks once again for getting it fixed.👏

Cheers..

Originally posted by: Mysterie_girl

Why is it that I can see same message in my PM twice/thrice?

Most probably, that could be the reason why you see multiple copies of the same message. You can share this with the sender.

Cheers..