no that's not the point. The point is praise kiya bahut accha, but then what's the point of praising when you won't really appreciate or make things better for the people who helped you in such hard times?! At least something incentive should have been given.
Again one might call me a materialistic person but honestly when someone provides you service & you are happy with theirs you should always let them know by your gestures too. Actions speak louder than words.