Madhuri Dixit's Toronto event organisers break their silence post severe criticism faced by the actress

Following the criticism of Madhuri Dixit's "Dil se.. Madhuri" show in Toronto, labeled a “misleading” event, the organizers released a statement. True Sound Live Ltd. clarified that the "event commenced on time" and adhered to the schedule "exactly as scheduled." The statement placed blame on Madhuri’s management team, citing that they "misinformed her about the call time," which caused her tardiness. Disappointed fans, who had expected a concert, described the event as more of a talk session.

Organizers respond to Madhuri’s late appearance on the show

The organizers stated that their response was in reaction to the "misleading social media commentary." We at True Sound Live Ltd. would like to clarify the facts regarding the recent Madhuri Dixit – The Golden Girl of Bollywood show held in Toronto, following misleading social media commentary. The event commenced on time with a high-energy opening act featuring exceptional singers from Indian Idol, exactly as scheduled.

They reveal why Madhuri was late

The show’s format, as shared with Madhuri Dixit’s management, included a Q&A session at 8:30 PM followed by Madhuri’s 60-minute performance segment. However, despite our production team’s readiness and communication throughout the evening, Madhuri Dixit’s own management team misinformed her about the call time, resulting in her late arrival around 10 PM. This delay was completely beyond the control of True Sound Live Ltd, it added.

Organisers’s appeal to the fans

The organisers have also asked fans to watch videos which "clearly show Madhuri Dixit’s on-stage presence and performance." Our company fulfilled every contractual and logistical responsibility — from staging, lighting, and sound to audience management — and maintained the event timeline as planned.

It added, We also want to clarify that certain backstage individuals, including Shreya Gupta, were preoccupied with personal video recordings instead of supporting the artist’s timely coordination, which further added to the confusion. Attached videos clearly show Madhuri Dixit’s on-stage presence and performance, and we invite the public to view the footage and judge objectively," it further said. The organisers thanked all the attendees for their "support and understanding.

Reason of the backlash

Attendees of Madhuri Dixit's "Dil se.. Madhuri" show at Toronto’s Great Canadian Casino Resort on November 2 took to social media after the event to voice their dissatisfaction. Many criticized the organizers for marketing a talk show as a concert. Some fans also expressed disappointment in Madhuri's late arrival, with others describing the evening as a poor experience, a waste of both time and money.