Yes, he can become firm when needed. When his family members refused to go through blood tests Neil persuaded them for those tests. In this forum, some people are saying, "RR ki personality hai, Neil ki personality nahi hai." Why are they saying that? A introvert guy can't have his own personality! I don't agree that Neil doesn't have personality.
There are many male lead characters on ITV who seem too successful, too arrogant and attitude wala only to turn out to be easy manipulated and whiny characters needing to be saved by female lead everytime (I think RK in Madhubala was the only character whose arrogant aura was maintained till the end and he never needed to be saved by heroine.). Neil seems the opposite. Baahar se ekdum meek and pushover lagta hai, but his anger is more quiet and simmering inside kind. He won't scream, but he'll put his point across firmly. Also, as of now, he doesn't seem the kind who needs to be saved/protected by female lead and does things which he doesn't want to for the sake of duty only. Tejaswini ko apni marzi se pursue kar raha hai instead of out of responsibility.
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