Yes they do have IT cell who promote show on social media defend track and make a change if things are out of hand 
I am sure they will come up with sharda hiding Mandar truth issue too because fans started to point out lately
Sadly makers are not understanding the core issue of the fans bashing/ criticism
There are so many things they need to fix instead of giving filler loop holes which doesn't make any sense
It is better to have one fix director instead having aaya gaya director because this affect execution of the show and character both and we feel inconsistencies with characters
They need to change writer who is giving faltu ka heavy dialogue. MHRW is today's show
They need to work on pallavi character and dialogue. She is most inconsistent character in this show lately specially since Mandar track
Editing department also need to improve
I am not saying you always listens to fans because fans can be wrong and biased but atleast look at quality of your own work
Stop butchering one character for other characters
Loopholes are getting bigger than story. As per ITV I can understand that loopholes and logic doesn't work here but here it is so obvious

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