IMP.Called StarPlus updated..1 more call - Page 4

LSN guys why wil PH end it do keep caling those idots SWATIK PICTURE CHANNEL HAS DECIDED KEEP DO PRESSURISING CHANNEL

OK GUYS I CALLED THEM AGAIN AND SPOKE FOR A GOOD 12 MINS

THE CSR (CUSTOMER SERVICE REPRESENTATIVE) HAD NO ANSWERS TO MY QUESTIONS

ME: IS THE SHOW NAVYA GOING OFF AIR
CSR: YES THE SHOW IS GOING OFF AIR FROM 14TH FEB

ME: WHY IS THE SHOW GOING OFF AIR. THE TRPS OF THR SHOW ARE GOOD AND ITS LOVED BY MILLIONS. I AM CALLING FROM US...AND NAVYA HAS A HUGE FAN FOLLOWING IN US ITSELF...SO U CAN THINK ABT ITS FAN FOLLOWING IN INDIA AND WORLDWIDE
CSR: ITS GOOD TO KNOW THAT U LOVE OUR SHOW BUT I DONT KNOW THE REASON...WE JUST KNOW ITS GOING OFF AIR

ME: WHOSE DECISION IS TO TAKE IT OFF AIR
CSR: DONT KNOW...WE JUST KNOW ITS GOING OFF AIR

ME: THR IS AN ONLINE PROTEST GOING ON AGAINST THIS DECISION, IS THE CHANNEL AWARE?
CSR: YES, THE CONCERNED DEPT IS KEEPING TRACK OF IT.

ME: IS THE CHANNEL TAKING NOTE OF IT ARE THEY GOING TO TAKE IT INTO CONSIDERATION?
CSR: I DONT KNOW BUT THE CONCERNED DEPT IS KEEPING TRACK AND REPORTING ABT IT

ME: I'VE HEARD THAT CHANNEL IS MEETING WITH PH TODAY
CSR: YES THATS CORRECT BUT I DONT HAVE ANY INFORMATION ON IT

ME: DO YOU KNOW WHEN THE MEETING IS...IS IT TODAY OR TOMORROW AND WHAT TIME?
CSR: THE MEETING IS TODAY BUT I AM UNAWARE OF THE TIMING

ME: DO YOU KNOW WHO IS MEETING WHOM IN THIS MEETING
CSR: I DONT HAVE ANY INFO

ME: OK ATLEAST TELL ME WHICH DEPT FROM UR CHANNEL AND PH IS GONNA MEET
CSR: I DONT HAVE ANY INFO

ME: HOW STRANGE IS THAT. YOU DO SAY YOU KNOW THAT THERE IS A MEETING BUT U DONT KNOW WHO IS MEETING?
CSR: YES, WE JUST KNOW THERE IS A MEETING BUT WE DONT HAVE ANY OTHER DETAILS ABT IT

ME: OK YOU KEEP ON SAYING THAT THE SHOW IS GOING OFF AIR THEN WHY HAVENT THE CHANNEL MADE OFFICIAL ANNOUNCEMENTS ABOUT IT. THE ONLY SOURCE OF INFO IS FEW TWEETS ON YOUR TWITTER PAGE AND SOME RANDOM ARTICLE. THESE ARTICLE DO NOT EVEN QUOTE THAT THIS INFORMATION IS CONFIRMED FROM CHANNEL.
CSR: IT IS CONFIRMED THAT SHOW IS GOING OFF AIR

ME: NO MY QUESTION IS ...IS CHANNEL GOING TO MAKE ANY OFFICIAL ANNOUNCEMENT ABT IT.
CSR: I DONT KNOW...I JUST KNOW ITS GOING OFF AIR..

ME: U DONT HAVE ANY ANSWERS TO MOST OF MY QUESTIONS...CAN I TALK WITH SOME PERSON HANDLING NAVYA IN STARPLUS
CSR: NO WE ARE NOT AUTHORISED TO DO THIS

ME: OK I AM WILLING TO HOLD...CAN YOU GO AND GET ANSWERS FOR MY QUES
CSR: NO...WE ARE NOT AUTHORISED TO DO THIS

ME: U SERIOUSLY NEED TO IMPROVE UR CUSTOMER SERVICE...UR VIEWERS ARE WASTING TIME AND MONEY CALLING U...SOME ARE EVEN MAKING INTERNATIONAL CALLS AND U DONT EVEN HAVE ANSWERS FOR THEM
CSR: (SILENT FOR FEW SECS)...SORRY MA'M BUT I TOLD U NAVYA IS GOING OFF AIR AND THATS THE ONLY INFO I HAVE FOR U

ME: HMMM...OK
CSR: CAN I HAVE UR NAME AND CONTACT DETAILS

ME: (I GAVE HIM MY PHONE NO. AND EMAIL ID) WHAT ARE U GONNA DO WITH THIS?
CSR: WE WILL GET IN TOUCH WITH U AS SOON AS WE HAVE ANY MORE INFORMATION

ME: ARE YOU SURE? I HAVE CALLED SEVERAL TIMES. I HAD EVEN CALLED ON FRIDAY TO ASK ABT TIMESLOT CHANGE. BUT I WAS NEVER INFORMED ABT SHOW GOING OFF AIR. I CAME TO KNOW ABT IT FROM UR TWITTER PAGE.
CSR: NO MA'AM I'LL MAKE SURE THAT WE INFORM YOU ASAP

CSR: WOULD U LIKE TO ENROLL FOR OUR VIEWERS FORUM
ME: NO THANK YOU

CSR: THANK U FOR CALLING...HAVE A NICE DAY
ME: BYE...WISH U THE SAME


SO I TRIED ASKING HIM SEVERAL TIMES WHOSE DECISION WAS IT TO PULL THE SHOW OFF-AIR ANS HE SAID HE DOESNT KNOW...

SO NOT SURE WHY THE LADY TOLD ANUSHKA THAT ITS WAS A DECISION BY PH...


sorry abt the caps lock...had typed almost half of the convo b4 i realised my capslock was on...so sorry 😳

note: i did tell him how fans are heartbroken and how many of them are willing to take extreme steps...but to most of my questions and explanation he had fixed answers...'good to know u like our show'...'i can understand how u r feeling now'...or ' i dont know why but the show is going off air'...

i spoke with him for 12 minutes...I cudnt capture my complete convo but tried to capture the highlights... :))

so DUMB these SP ppl..nyways thnx 4 ur effort dear..

@ anaa!!! they dont have any info except navya's ending! no wonder they r SP's employees ! Even if they know they will not tell us ! but they dont know we also have few insider sources !!! 😉

LOL aana..I really dont know why ...that stupid lady told me that..i was in shock...

mein ne bola na they are msguiding

I just called again...and it was pooja she keeps on telling me its the PH house decison and not channel...and she is telling me

what crap is this...they dont even have uniformity in their answers...😕

am gonna call them again...this time. I'll talk in Hindi :P

Originally posted by: Anushka2121

I just called again...and it was pooja she keeps on telling me its the PH house decison and not channel...and she is telling me

she herself is a fan of navya and she is conveying our messages online..

THEY DO not know about the protest...tiwtter is handled in a diff area...And SHE TOLD ME THEY ONLY GOT TO KNOW ABOUT THE MEETING BECAUSE VIEWERS ARE TELLING THEM

also i asked her yest i called and they told me that time slot is only changing ...she said show is ending but our message is being conveyed n stuff

i also talked 2 her she said she dnt knw abt meeting n navya is ending i'l 4wrd ur request😭