Actual call centre conversations......

>>Customer: "I've been ringing 0800 2100 for two days and can't get
>> through to enquiries, can you help?".
>>Operator: "Where did you get that number from, sir?".
>>Customer: "It was on the door to the Travel Centre".
>>Operator: "Sir, they are our opening hours".

>>---------------------------------------------------- ------------------------------------------------------------ -


>>Samsung Electronics

Caller: "Can you give me the telephone number for Jack?"
>>Operator: "I'm sorry, sir, I don't understand who you are talking
>> about".
>>Caller: "On page 1, section 5, of the user guide it clearly states
>> that I need to unplug the fax machine from the AC wall
>> socket and telephone Jack before cleaning. Now, can you
>> give me the number for jack?"
>>Operator: "I think you mean the telephone point on the wall.
>>---------------------------------------------------- ------------------

>>RAC Motoring Services

>>Caller: "Does your European Breakdown Policy cover me when I am
>> travelling in Australia ?"
>>Operator: " Doesn't the product name give you a clue?"

>>---------------------------------------------------- ------------------

>>Caller (enquiring about legal requirements while travelling in
>>France ):
>>"If I register my car in France , do I have to change the steering
>>wheel to the other side of the car?"

>>---------------------------------------------------- ------------------

>>Directory Enquiries

>>Caller: "I'd like the number of the Argoed Fish Bar in Cardiff
>>please".
>>Operator: "I'm sorry, there's no listing. Is the spelling correct?"
>>Caller: "Well, it used to be called the Bargoed Fish Bar but the
>>'B' fell off".

>>---------------------------------------------------- ------------------

>>Then there was the caller who asked for a knitwear company in
>>Woven.
>>Operator: "Woven? Are you sure?"
>>Caller: "Yes. That's what it says on the label; Woven in Scotland".

>>---------------------------------------------------- ------------------

>>On another occasion, a man making heavy breathing sounds from a
>>phone box told a worried operator:
>>"I haven't got a pen, so I'm steaming up the window to write the
>>number on".

>>---------------------------------------------------- ------------------

>>Tech Support: "I need you to right-click on the Open Desktop".
>>Customer: "OK".
>>Tech Support: "Did you get a pop-up menu?".
>>Customer: "No".
>>Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
>>Customer: "No".
>>Tech Support: "OK, sir. Can you tell me what you have done up until
>>this point?".
>>Customer: "Sure. You told me to write 'click' and I wrote 'click'".

>>---------------------------------------------------- ------------------
>>---------------------------------------------------- ------------------

>>Caller: "I deleted a file from my PC last week and I have just
>>realised that I need it. If I turn my system clock back two weeks
>>will I have my file back again?".
>>---------------------------------------------------- ------------------------------------------------------------ -

__________________